PAYMENTS | NO ACCOUNTS

We do not offer accounts. All payments are to be made after each session. If you would prefer to pay in lump sums you can buy credit and our system will automatically deduct each session as it is completed.
NOTE: All prepaid appointments expire in 3 months.

CREDIT CARD REQUIRED

We require your credit card on file upon booking your appointment. You can choose to use this card for your payments or you can pay using cash, cheque, debit or a different credit card.
ALL OUTSTANDING ACCOUNTS ARE CLEARED AT THE END OF THE WEEK USING THIS CARD.
If you would prefer not to have this card used every week please ensure you are paid up to date.

level 10 ONLINE SCHEDULING SYSTEM & store

We use a very secure, accurate online scheduling system that you yourself can access from the comfort of your own home. In order to use this you must be entered into our system with a current email address. To log in you simply visit: www.level10.myvolo.ca | you may need to retrieve your password from the system. Simply follow the steps, it's very simple. Once you are logged in you can:

• View your past/future appointments
• View & print off all your past/future invoices
• Buy a 10 pack or personal training sessions
• Buy a gym membership
• Buy fitness products such as Core Shorts or Heart Rate Monitors.

CANCELLATIONS | RESCHEDULING

24 hours notice is needed to reschedule or cancel your appointments. If less than 24 hours notice is given your appointment is charged for at full price. If you are unsure as to your schedule the day before we recommend playing it safe and letting us know in advance. We can always try fitting you back in should you decide on the day that you can in fact attend your appointment.
NOTE: We need this notice so we can make this time available to other clients wanting to train at your time. We very often can't accommodate people due to lack of availability so please understand that without this notice we are in fact losing revenue, hence why we have this cancellation policy in place.

GROUPS | DIFFERENT BILLING INFORMATION

If you want to pay for other members or vice versa, please tell us so we can set this up in our system. Also, if you would like to pay under a different name all together (like a company name) please tell us and we will be happy to set this up for you.